Error Messages

When ReturnCode is less than zero, something wrong happened. In that case, info is a string and contains a Human Readable Error: this way you can better understand what happened.

The list of errors with some actions to solve them:

Code

Readable Error

Action

-1

Authentication Failed

Please check username, password and provider key. See this: AUTH

The same token has been used more than * times

Please check limits here: POLICIES

-2

Invalid Token

Please check limits here: POLICIES

-3

Server is busy: releasing tokens is now blocked. Please retry later

Please retry later and contact us if problem persists

-4


Token Request: requesting frequence too high


Please limit the token requests.
A token can be used, at maximum, for 60 operations.
A token expires after 3600 seconds. See this: POLICIES

-5

Token Expired

Please ask for a new token (A token expires after 3600 seconds)

-7

Internal Error

Channel can not be initialized. If the problem persists, please, contact us

Error saving parsed information

Invalid balance_id(s)

Payment failed. Please, double check your credit card



Not able to cancel booking earlier than 1 day after the check in

Property can mark reservation as “no show” for up to 48 hours
beginning at 00:00 on the day after the check-in.


Not able to cancel booking later than 2 days after the check in

Property can mark reservation as “no show” for up to 48 hours
beginning at 00:00 on the day after the check-in.

The reservation checkin date has passed. Can not proceed

-8

Token used too many times: please create a new token

Please ask for a new token (A token can be used, at maximum, for 60 operations)

-9

Invalid Rooms for the selected property

Please check roomID available from the URL of each room. ROOMS

Virtual room’s father cannot be a virtual room!

You can only have a virtual room of a father room, not from an other virtual room

Invalid room ID(s)

Please check roomID available from the URL of each room. ROOMS

Rooms not specified (or badly specified)

Rooms must be specified using a KV structure

-10

Invalid lcode. Is the property expired?
Are you acquiring a token with the account owning the property or are you using a corporate account?
Please check if services are paid (property active), and check the lcode

-11

Shortname has to be unique. This shortname is already used

A room short name has to be unique and at most 4 characters long

Shortname: max 4 chars please

A room short name has to be unique and at most 4 characters long

-12

Room Not Deleted: Special Offer Mapped Channels Anchorate or Packages are Involved

If a room is in use in a channel (associated to an OTA room) or in use in aspecial offer
(see this: PROMOS) then you can not delete it

-13

Wrong call: pass right arguments please

Please check the documentation here: CPOLICIES

-15

This plan is actually in use

-17

No CC for this reservation

-18

Flooding detected: more than 21000 daily updates on the same request

Please check limits here: POLICIES

Error: More than 1000 days updated for room on the same request

Please check limits here: POLICIES

-19

Invalid date: past date

You can not update dates of the past..

-20

Dynamic human readable error

Please check limits here: POLICIES

-21

Dynamic message

Please check limits here: POLICIES

too many concurrent calls for the same property

Be sure to run conflicting calls in sequence, or decrease the amount of data sent so that the queue can be processed faster with no timeouts

-22

Invalid account type for this operation

-23

More than 20 periods on the same update_plan_values()

Warning : Keep in mind you can send a maximum of 20 periods per call, 160 calls per hour.
See this: PRICES
-24

limit is reached each property can contain max 80 rooms types.

Please divide the different rooms in different properties in order not ro reach limit of 80
(extensible to 100 on request)
-25


Rooms not available


Please check possible causes: no availability present in
Tabla / option “woodoo only” active in room definition.
See this: ROOMS

-26

Master Policy cannot be deleted

The Master policy present by default can be edited but not deleted

-27

Opportunity not deleted: is part of a soffer

Please check further information here: EXTRAS

-28

Invalid Policy Id

Please check the Policy ID present in URL (click on policy name)
See this: PLCS
-29

Invalid Plan Id

Please check the Rate ID present in URL (click on Rate name).
See this: PLANS

-30

If you specify a Plan Id for the discount apply_to must be *

Please check further information here: EXTRAS

-31

Invalid Guarantee specification

Please check further information here: EXTRAS

-32

Invalid week days or type

Please check further information here: EXTRAS

-33

Invalid requirements (Min/Max Advance Min/Max Stay): at least one is required

Please check further information here: EXTRAS

-34

Invalid Must Rooms/Opps (malformed id lists) or Must Options (1=All selected rooms/opps 2=At least one)

Please check further information here: EXTRAS

-35

Invalid Opportunity/ies for the selected property

Please check further information here: EXTRAS

-36

Invalid Country Codes

Please check 2 letters country code here: COUNTRYCODES

-37

Invalid Special Offer Id

Please check the Special offer ID present in URL (click
on offer name). See this: PROMOS

-50

Cannot proceed

-51

The specified property can’t be removed. There are confirmed bookings, you need to wait for checkout

Wait for the bookings’ checkout or cancel the confirmed bookings

-52

The specified property can’t be removed. There are services waiting for a payment

Please check transaction id from the corporate area (CORPORATE_AREA)

-53

The specified property can’t be removed. There are services costs not yet claimable

Please check transaction id from the corporate area (CORPORATE_AREA)

-54

The specified property can’t be removed. An account must have at least one property

You can use corporate_destroy_subaccount to remove the account

-100

Invalid Input

Invalid channel id

Invalid Expedia hotel ID

Please check the Expedia Hotel ID from Expedia extranet

The Expedia room ID * is not valid

Please check the Expedia Rooml ID from Expedia extranet

Rooms mapping must be complete

All Expedia have to be mapped. (with a different WuBook room)



Do not associate twice the same wubook room

You can not use twice the same WuBook room.
Please create an other (virtual) room type to be able to map.

The Expedia room ID * is not valid

Please check the Expedia Rooml ID from Expedia extranet

Rooms mapping must be complete

All Expedia have to be mapped. (with a different WuBook room)



Do not associate twice the same wubook room

You can not use twice the same WuBook room.
Please create an other (virtual) room type to be able to map

The Expedia room ID * is not valid

Please check the Expedia Rooml ID from Expedia extranet

The wubook room IDs are not valid

Please check roomID available from the URL of each room. RATES





The specified mapping is not valid



Please check Expedia and WuBook Room IDs.
All Expedia have to be mapped.
You can not use twice the same WuBook room.
Please create an other (virtual) room type to be able to map

Mapping is not possible, channel must be initialized

Please check further information here: WOODOO

The specified “hct” value must be boolean

Please check further information here: WOODOO

The specified mstay_error_behaviour is not valid

Please check further information here: WOODOO

The specified “last_rate” name is not among collected Expedia rate names (check “exp_rooms_rates”)

Please check further information here: WOODOO

The specified “mstay_type” is not valid

Please check further information here: WOODOO

Mapping is not possible, channel must be initialized

Please check further information here: WOODOO

The Expedia rate ID * is not valid

Please check further information here: WOODOO

Invalid Plans/Rplans ID(s)

Please check further information here: WOODOO

Invalid b.com hotel ID

Please check Booking.com hotel ID from the extranet of Booking.com

For the specified channel, confirmation is not required

Please check further information here: WOODOO

Mapping is not possible, this channel must be enabled

Please check further information here: WOODOO



Mapping is not possible, this channel uses the LOS model.
The LOS model is currently not supporeted via Wired
Please contact the account manager of Booking.com to change
the model “Lenght Of Stay” for a compatible model (daily price)

The b.com room ID * is not valid

Please check roomID from Booking extranet

Rooms mapping must be complete

Please check further information here: WOODOO



Do not associate twice the same wubook room

You can not use twice the same WuBook room.
Please create an other (virtual) room type to be able to map


The wubook room IDs are not valid

Please check roomID available from the URL of each room.
See this: RATES

Invalid reservation code

Please check further information here: WOODOO

Invalid reservation code (reservation already cancelled)

Please check further information here: WOODOO

Invalid reservation code (no CC for this reservation)

Please check further information here: WOODOO

Invalid reservation code (reservation already marked that way)

Please check further information here: WOODOO

Channel seems currently disconnected, Please check from B.com extranet in section “channel manager”

Please also check if channel is active. See this: CHANNELS

Invalid tag (256 max length)

Tag should be shorter than 256 characters



Invalid channel type

The specified ID doesn’t match with any WooDoo channel IDs.
Please check the channel ID present in URL here: CHANNELS

Invalid rcode

Please check further information here: FETCH

Invalid status

Please check further information here: FETCH

Invalid reservations: please, specify an array of reservation (an empty array to mark all reservations)

Please check further information here: FETCH

Invalid language identifier (specify languages as en, fr, it, ru and so on)

Please check further information here: ROOMS

Invalid board identifier (boards: )

Please check further information here: ROOMS

Invalid dtype: (specify one of -2, 1, 1, 2)

Please check further information here: ROOMS



Please specify a greater then zero default price.
If in doubt, use the maximum price of the room, which is the safest choice
Please check further information here: ROOMS

Invalid default board

Please check further information here: ROOMS



Max Price too low, must be greater than or equal to 5

Both min and max price need to be greater than 5.
Please check further information here: ROOMS

Min/Max price range incosistent (min > max)

Please check further information here: ROOMS

Wrong rtype field

Please check further information here: ROOMS

Invalid descriptions

Please check further information here: ROOMS

No rooms specified

Please check further information here: ROOMS

URL is not valid (remember to use the right protocol, like http://foo.com or https://foo.com)

Please check further information here: FETCH

Push Url test failed. Please, double check your server before to setup your url

Please check further information here: FETCH

Invalid Plan Id

Please check further information here: PRICES

Invalid dates

Please check further information here: PRICES

Invalid plan

Please check further information here: PRICES

Invalid dates (too far in the past or too far in the future)

Please check further information here: PRICES

No prices specified

Please check further information here: PRICES

Invalid prices

Please check further information here: PRICES

Invalid Plan ID (use zero for wubook parity)

Please check further information here: PRICES

Invalid Plan ID (it does not belong to the specified property)

Please check further information here: PRICES



The WuBook Parity rate is currently linked against an Intensive Plan:
you must use Intensive Plan Calls to modify it
Please check further information here: PRICES

Make sure the specified pricing plan is Daily

Please check further information here PRICES

Invalid plan name

Please check further information from PRICES

The specified plan id does not identify an intensive plan for the property *

Please check further information here: PRICES

Invalid rooms

Please check the room code: fetch_rooms (ROOMS)

Invalid rplan id

Please check the rate ID: get_pricing_plans (PRICES)

Invalid rules or rplan id

Please check further information here: RESTRICTIONS

Invalid start date

Please check further information here: RESTRICTIONS

Invalid rooms structure

Please check further information here: RESTRICTIONS

Invalid rplan id or not daily rplan

Please check further information here: RESTRICTIONS

Please, send homegenous data: for each room, specify an equal number of days (days can be empty)

Please check further information here: RESTRICTIONS

Parsing problem

Please check further information here: RESTRICTIONS

No data sent

Please check further information here: RESTRICTIONS

Error finalizing operations

Please check further information here: RESTRICTIONS

Too many restriction plans selected LIMIT: * rplans

Please check further information here: RESTRICTIONS

Too large range of dates

Range has to be at most 2 years. Please check further information here: RESTRICTIONS

Invalid chan type

Please check further information here WOODOO

Invalid reservation code

Please check the reservation code here: BOOKINGS

Invalid reason

Please check further information here RESERVATIONS

Invalid reservation (unexistent or already confirmed)

Please check further information here RESERVATIONS

Invalid reservation: it’s not possible to reconfirm OTA reservations

Please check further information here RESERVATIONS

Reservation is not reconfirmable

Please check further information here RESERVATIONS

Reservation is not confirmable

Please check further information here RESERVATIONS

Invalid channels

Please check further information here: CORPORATES

Specify a positive number of months

Please check further information here: CORPORATES




The woodoo_only model is gone.
For backward compatibility the woodoo_only param is still accepted.
However, be sure to pass a false value like 0 for it
Please check further information here: CORPORATES


Invalid email/emails

Please check further information here: CORPORATES

Invalid account code

Please check further information here: CORPORATES

Invalid email

Please check further information here: CORPORATES

Invalid lang (possible langs: …)

Please check further information here: CORPORATES

Invalid account fields

Please check further information here: CORPORATES

CC System is already enabled

No sufficient credit

Please check your credit SECURITY_AREA



Make sure to use a correct and old password

Note: the CC password is the one set here: SECURITY_AREA
(different than Wb account password)

Invalid transaction id

Please check transaction id from the corporate area (CORPORATE_AREA)

-101

Malformed dates or restrictions unrespected

Range is too great, select a smaller period please

Range has to be at most 2 years

Not so far in the future please. Beginning date in the next two years please

Not so far in the future please. 5 years max.

Used dates are too far in the future. Maybe you want to use Default Values for future days

Not so far in the future please. 3 years max

You can not update dates further than 3 years

-102

Malformed request inexistent function or wrong function arguments

-103

Trying to update a Daily Plan with an Intensive Plan call.
Check documentation for the right call for Daily Plans


-104

Trying to update an Intensive Plan with a Daily Plan call.
Check documentation for the right call for Intensive Plans


-202

Not enough coins

-1004

Invalid Customer Data

-1005

Invalid Credit Card Data or Credit Card Rejected

-1008

Invalid alien code

-1009

Amount Argument Wrong

-1010

Origin Field Not Setted

-1011

Invalid board

-1012

Invalid Guests number