Error Messages

When ReturnCode is less than zero, something wrong happened. In that case, info is a string and contains a Human Readable Error: this way you can better understand what happened.

The list of errors with some actions to solve them:

Code Readable Error Action
-1 Authentication Failed Please check username, password and provider key. See this: AUTH
  The same token has been used more than * times Please check limits here: POLICIES
-2 Invalid Token Please check limits here: POLICIES
-3 Server is busy: releasing tokens is now blocked. Please retry later Please retry later and contact us if problem persists
-4


Token Request: requesting frequence too high


Please limit the token requests.
A token can be used, at maximum, for 60 operations.
A token expires after 3600 seconds. See this: POLICIES
-5 Token Expired Please ask for a new token (A token expires after 3600 seconds)
-7 Internal Error  
  Channel can not be initialized. If the problem persists, please, contact us  
  Error saving parsed information  
  Invalid balance_id(s)  
  Payment failed. Please, double check your credit card  


Not able to cancel booking earlier than 1 day after the check in

Property can mark reservation as “no show” for up to 48 hours
beginning at 00:00 on the day after the check-in.


Not able to cancel booking later than 2 days after the check in

Property can mark reservation as “no show” for up to 48 hours
beginning at 00:00 on the day after the check-in.
  The reservation checkin date has passed. Can not proceed  
-8 Token used too many times: please create a new token Please ask for a new token (A token can be used, at maximum, for 60 operations)
-9 Invalid Rooms for the selected property Please check roomID available from the URL of each room. ROOMS
  Virtual room’s father cannot be a virtual room! You can only have a virtual room of a father room, not from an other virtual room
  Invalid room ID(s) Please check roomID available from the URL of each room. ROOMS
  Rooms not specified (or badly specified) Rooms must be specified using a KV structure
-10

Invalid lcode. Is the property expired?
Are you acquiring a token with the account owning the property or are you using a corporate account?
Please check if services are paid (property active), and check the lcode

-11 Shortname has to be unique. This shortname is already used A room short name has to be unique and at most 4 characters long
  Shortname: max 4 chars please A room short name has to be unique and at most 4 characters long
-12

Room Not Deleted: Special Offer Mapped Channels Anchorate or Packages are Involved

If a room is in use in a channel (associated to an OTA room) or in use in aspecial offer
(see this: PROMOS) then you can not delete it
-13 Wrong call: pass right arguments please Please check the documentation here: CPOLICIES
-15 This plan is actually in use  
-17 No CC for this reservation  
-18 Flooding detected: more than 21000 daily updates on the same request Please check limits here: POLICIES
  Error: More than 1000 days updated for room on the same request Please check limits here: POLICIES
-19 Invalid date: past date You can not update dates of the past..
-20 Dynamic human readable error Please check limits here: POLICIES
-21 Dynamic message Please check limits here: POLICIES
-22 Invalid account type for this operation  
-23

More than 20 periods on the same update_plan_values()

Warning : Keep in mind you can send a maximum of 20 periods per call, 160 calls per hour.
See this: PRICES
-24

limit is reached each property can contain max 80 rooms types.

Please divide the different rooms in different properties in order not ro reach limit of 80
(extensible to 100 on request)
-25


Rooms not available


Please check possible causes: no availability present in
Tabla / option “woodoo only” active in room definition.
See this: ROOMS
-26 Master Policy cannot be deleted The Master policy present by default can be edited but not deleted
-27 Opportunity not deleted: is part of a soffer Please check further information here: EXTRAS
-28

Invalid Policy Id

Please check the Policy ID present in URL (click on policy name)
See this: PLCS
-29

Invalid Plan Id

Please check the Rate ID present in URL (click on Rate name).
See this: PLANS
-30 If you specify a Plan Id for the discount apply_to must be * Please check further information here: EXTRAS
-31 Invalid Guarantee specification Please check further information here: EXTRAS
-32 Invalid week days or type Please check further information here: EXTRAS
-33 Invalid requirements (Min/Max Advance Min/Max Stay): at least one is required Please check further information here: EXTRAS
-34 Invalid Must Rooms/Opps (malformed id lists) or Must Options (1=All selected rooms/opps 2=At least one) Please check further information here: EXTRAS
-35 Invalid Opportunity/ies for the selected property Please check further information here: EXTRAS
-36 Invalid Country Codes Please check 2 letters country code here: COUNTRYCODES
-37

Invalid Special Offer Id

Please check the Special offer ID present in URL (click
on offer name). See this: PROMOS
-100 Invalid Input  
  Invalid channel id  
  Invalid Expedia hotel ID Please check the Expedia Hotel ID from Expedia extranet
  The Expedia room ID * is not valid Please check the Expedia Rooml ID from Expedia extranet
  Rooms mapping must be complete All Expedia have to be mapped. (with a different WuBook room)


Do not associate twice the same wubook room

You can not use twice the same WuBook room.
Please create an other (virtual) room type to be able to map.
  The Expedia room ID * is not valid Please check the Expedia Rooml ID from Expedia extranet
  Rooms mapping must be complete All Expedia have to be mapped. (with a different WuBook room)


Do not associate twice the same wubook room

You can not use twice the same WuBook room.
Please create an other (virtual) room type to be able to map
  The Expedia room ID * is not valid Please check the Expedia Rooml ID from Expedia extranet
  The wubook room IDs are not valid Please check roomID available from the URL of each room. RATES




The specified mapping is not valid



Please check Expedia and WuBook Room IDs.
All Expedia have to be mapped.
You can not use twice the same WuBook room.
Please create an other (virtual) room type to be able to map
  Mapping is not possible, channel must be initialized Please check further information here: WOODOO
  The specified “hct” value must be boolean Please check further information here: WOODOO
  The specified mstay_error_behaviour is not valid Please check further information here: WOODOO
  The specified “last_rate” name is not among collected Expedia rate names (check “exp_rooms_rates”) Please check further information here: WOODOO
  The specified “mstay_type” is not valid Please check further information here: WOODOO
  Mapping is not possible, channel must be initialized Please check further information here: WOODOO
  The Expedia rate ID * is not valid Please check further information here: WOODOO
  Invalid Plans/Rplans ID(s) Please check further information here: WOODOO
  Invalid b.com hotel ID Please check Booking.com hotel ID from the extranet of Booking.com
  For the specified channel, confirmation is not required Please check further information here: WOODOO
  Mapping is not possible, this channel must be enabled Please check further information here: WOODOO


Mapping is not possible, this channel uses the LOS model.
The LOS model is currently not supporeted via Wired
Please contact the account manager of Booking.com to change
the model “Lenght Of Stay” for a compatible model (daily price)
  The b.com room ID * is not valid Please check roomID from Booking extranet
  Rooms mapping must be complete Please check further information here: WOODOO


Do not associate twice the same wubook room

You can not use twice the same WuBook room.
Please create an other (virtual) room type to be able to map


The wubook room IDs are not valid

Please check roomID available from the URL of each room.
See this: RATES
  Invalid reservation code Please check further information here: WOODOO
  Invalid reservation code (reservation already cancelled) Please check further information here: WOODOO
  Invalid reservation code (no CC for this reservation) Please check further information here: WOODOO
  Invalid reservation code (reservation already marked that way) Please check further information here: WOODOO
  Channel seems currently disconnected, Please check from B.com extranet in section “channel manager” Please also check if channel is active. See this: CHANNELS
  Invalid tag (256 max length) Tag should be shorter than 256 characters


Invalid channel type

The specified ID doesn’t match with any WooDoo channel IDs.
Please check the channel ID present in URL here: CHANNELS
  Invalid rcode Please check further information here: FETCH
  Invalid status Please check further information here: FETCH
  Invalid reservations: please, specify an array of reservation (an empty array to mark all reservations) Please check further information here: FETCH
  Invalid language identifier (specify languages as en, fr, it, ru and so on) Please check further information here: ROOMS
  Invalid board identifier (boards: ) Please check further information here: ROOMS
  Invalid dtype: (specify one of -2, 1, 1, 2) Please check further information here: ROOMS


Please specify a greater then zero default price.
If in doubt, use the maximum price of the room, which is the safest choice
Please check further information here: ROOMS

  Invalid default board Please check further information here: ROOMS


Max Price too low, must be greater than or equal to 5

Both min and max price need to be greater than 5.
Please check further information here: ROOMS
  Min/Max price range incosistent (min > max) Please check further information here: ROOMS
  Wrong rtype field Please check further information here: ROOMS
  Invalid descriptions Please check further information here: ROOMS
  No rooms specified Please check further information here: ROOMS
  URL is not valid (remember to use the right protocol, like http://foo.com or https://foo.com) Please check further information here: FETCH
  Push Url test failed. Please, double check your server before to setup your url Please check further information here: FETCH
  Invalid Plan Id Please check further information here: PRICES
  Invalid dates Please check further information here: PRICES
  Invalid plan Please check further information here: PRICES
  Invalid dates (too far in the past or too far in the future) Please check further information here: PRICES
  No prices specified Please check further information here: PRICES
  Invalid prices Please check further information here: PRICES
  Invalid Plan ID (use zero for wubook parity) Please check further information here: PRICES
  Invalid Plan ID (it does not belong to the specified property) Please check further information here: PRICES


The WuBook Parity rate is currently linked against an Intensive Plan:
you must use Intensive Plan Calls to modify it
Please check further information here: PRICES

  Make sure the specified pricing plan is Daily Please check further information here PRICES
  Invalid plan name Please check further information from PRICES
  The specified plan id does not identify an intensive plan for the property * Please check further information here: PRICES
  Invalid rooms Please check the room code: fetch_rooms (ROOMS)
  Invalid rplan id Please check the rate ID: get_pricing_plans (PRICES)
  Invalid rules or rplan id Please check further information here: RESTRICTIONS
  Invalid start date Please check further information here: RESTRICTIONS
  Invalid rooms structure Please check further information here: RESTRICTIONS
  Invalid rplan id or not daily rplan Please check further information here: RESTRICTIONS
  Please, send homegenous data: for each room, specify an equal number of days (days can be empty) Please check further information here: RESTRICTIONS
  Parsing problem Please check further information here: RESTRICTIONS
  No data sent Please check further information here: RESTRICTIONS
  Error finalizing operations Please check further information here: RESTRICTIONS
  Too many restriction plans selected LIMIT: * rplans Please check further information here: RESTRICTIONS
  Too large range of dates Range has to be at most 2 years. Please check further information here: RESTRICTIONS
  Invalid chan type Please check further information here WOODOO
  Invalid reservation code Please check the reservation code here: BOOKINGS
  Invalid reason Please check further information here RESERVATIONS
  Invalid reservation (unexistent or already confirmed) Please check further information here RESERVATIONS
  Invalid reservation: it’s not possible to reconfirm OTA reservations Please check further information here RESERVATIONS
  Reservation is not reconfirmable Please check further information here RESERVATIONS
  Reservation is not confirmable Please check further information here RESERVATIONS
  Invalid channels Please check further information here: CORPORATES
  Specify a positive number of months Please check further information here: CORPORATES



The woodoo_only model is gone.
For backward compatibility the woodoo_only param is still accepted.
However, be sure to pass a false value like 0 for it
Please check further information here: CORPORATES


  Invalid email/emails Please check further information here: CORPORATES
  Invalid account code Please check further information here: CORPORATES
  Invalid email Please check further information here: CORPORATES
  Invalid lang (possible langs: …) Please check further information here: CORPORATES
  Invalid account fields Please check further information here: CORPORATES
  CC System is already enabled  
  No sufficient credit Please check your credit SECURITY_AREA


Make sure to use a correct and old password

Note: the CC password is the one set here: SECURITY_AREA
(different than Wb account password)
  Invalid transaction id Please check transaction id from the corporate area (CORPORATE_AREA)
-101 Malformed dates or restrictions unrespected  
  Range is too great, select a smaller period please Range has to be at most 2 years
  Not so far in the future please. Beginning date in the next two years please  
  Not so far in the future please. 5 years max.  
  Used dates are too far in the future. Maybe you want to use Default Values for future days  
  Not so far in the future please. 3 years max You can not update dates further than 3 years
-102 Malformed request inexistent function or wrong function arguments  
-103

Trying to update a Daily Plan with an Intensive Plan call.
Check documentation for the right call for Daily Plans


-104

Trying to update an Intensive Plan with a Daily Plan call.
Check documentation for the right call for Intensive Plans


-202 Not enough coins  
-1004 Invalid Customer Data  
-1005 Invalid Credit Card Data or Credit Card Rejected  
-1008 Invalid alien code  
-1009 Amount Argument Wrong  
-1010 Origin Field Not Setted  
-1011 Invalid board  
-1012 Invalid Guests number